What is GarageOps.app for?

GarageOps.app is designed to help Service Advisors recommend the right preventive maintenance services and necessary repairs for every vehicle—without overlooking anything.

It brings together all the information needed to make accurate, consistent decisions quickly.

The goal is not to add another task or another piece of software to the Service Advisor’s daily routine. Quite the opposite: GarageOps.app simplifies the job by consolidating, in one place, information that previously required multiple systems and manual checks.

When combined with GarageOps.app’s automated email and SMS follow-up features, it becomes a complete customer communication and maintenance management platform.

The recommendations made by the Service Advisor do not end when the customer leaves the shop. They continue through automated reminders, follow-ups, and ongoing communication. This continuity helps increase sales by improving customer return rates and maintenance acceptance while building long-term trust through transparency, consistency, and proactive follow-up.

With the dedicated customer mobile app, GarageOps.app goes even further by strengthening the relationship between the Service Advisor and the customer. It provides a dedicated communication channel where customers can access their vehicle information, schedule appointments, receive reminders, review inspection reports, and communicate directly with the shop. This reinforces customer confidence, improves understanding of maintenance recommendations, and positions the Service Advisor as a trusted vehicle maintenance partner.

GarageOps.app becomes the one platform your shop needs to manage customer relationships, maintain vehicle follow-ups, and improve overall shop performance.

You can download the complete Step-by-Step Guide HERE.

Never Miss Anything Important

In the day-to-day reality of a repair shop, Service Advisors must constantly keep track of:

  • Vehicle maintenance history
  • Previous inspections
  • Vehicle mileage and usage
  • Upcoming maintenance recommendations
  • Personal notes and experience

GarageOps.app organizes and centralizes all of this information to ensure that:

  • No important maintenance is overlooked
  • No relevant recommendation is forgotten
  • Decisions are not based solely on memory or the urgency of the moment

Every vehicle receives consistent follow-up, visit after visit.

One Tool Instead of Many

Before GarageOps.app, achieving the same result often required a Service Advisor to consult three or four different systems:

  • A paper or digital service history (usually from the shop management software)
  • An inspection report (paper or digital inspection software)
  • Manufacturer service information or external databases (Mitchell, ALLDATA, OEM websites, etc.)
  • Personal notes and accumulated experience

GarageOps.app replaces this fragmented workflow with a single application that:

  • Centralizes all essential information
  • Presents it in a clear and actionable format
  • Reduces the time spent searching, comparing, and cross-referencing data

The result?

Service Advisors save time, reduce mistakes, and can focus on what matters most—serving the customer by recommending the right maintenance and repairs in less than five seconds.

Better Recommendations, More Efficiently

With a complete and organized view of every vehicle, the Service Advisor can:

  • Clearly explain the maintenance needed today
  • Plan upcoming maintenance
  • Demonstrate necessary repairs using digital inspections and photos
  • Build customer trust through transparency

Naturally, this helps:

  • Increase customer return visits
  • Increase average repair orders
  • Improve maintenance acceptance—without pressure—simply because recommendations are accurate, complete, and well explained

A Digital Assistant for the Service Advisor

GarageOps.app acts as a digital assistant that:

  • Helps secure maintenance recommendations
  • Eliminates forgotten services
  • Replaces multiple disconnected tools
  • Standardizes best practices throughout the shop

The Service Advisor remains at the center of the customer relationship.

GarageOps.app simply helps save time, reduce mental workload, and improve the quality and consistency of every recommendation.

Two Ways to Use GarageOps.app in Your Shop

GarageOps.app adapts to your existing workflow.

It can be used before the customer visit—during appointment scheduling or vehicle check-in—or after the technician’s inspection, when the Service Advisor reviews the results with the customer.

Both approaches achieve the same objective:

Deliver the right maintenance and repair recommendations at the right time, without missing anything.

The only difference is when those recommendations are presented to the customer.

1. Before the Visit: Offer Maintenance During Appointment Scheduling

This is often the most efficient workflow because it allows the Service Advisor to better plan the schedule and prepare the repair order before the vehicle even arrives.

Since the entire process now takes only a few seconds, it can be completed either while booking the appointment or when the customer checks in.

Appointment Scheduling or Customer Check-In

When a customer calls or arrives to schedule service, the Service Advisor can:

  • Search by customer name
  • Search by VIN
  • Search by phone number
  • Instantly open the vehicle profile

From there, they immediately see:

  • The maintenance schedule
  • Vehicle history
  • The latest available inspection

From this screen, the Service Advisor simply clicks New Service Offer.

Creating a Service Offer

While creating the offer:

  • The Service Advisor enters the estimated or actual vehicle mileage.
  • GarageOps.app automatically displays all recommended maintenance services and repairs based on the vehicle, mileage, and date.
  • The Service Advisor reviews these recommendations with the customer.

Each recommendation is clearly marked as either:

  • Accepted
  • Declined

This service offer then becomes the basis for the repair order, which can be created directly inside the shop management system using the accepted items.

From Service Offer to Active Visit

When the customer arrives:

  • If a service offer already exists, GarageOps.app automatically converts it into an active visit.
  • Actual vehicle mileage is entered.
  • The technician’s inspection, when completed, is attached to that visit.
  • The visit appears in the dashboard’s Active or Incomplete Visits list.

The Service Advisor always knows:

  • The vehicle’s current status
  • What has already been recommended
  • What was accepted or declined (creating another opportunity to improve the recommendation)
  • What still needs attention

2. After the Inspection: Offer Maintenance Following the Technician’s Diagnosis

Sometimes no maintenance recommendations are presented before the visit.

The vehicle is inspected first, and the Service Advisor reviews everything afterward.

GarageOps.app handles this workflow just as efficiently.

Processing an Existing Inspection

When the technician completes an inspection:

The Service Advisor sees it appear in the Inspections to Review list.

They can review:

  • Items requiring attention
  • Recommended repairs
  • Technician comments
  • Inspection photos

Below this information, GarageOps.app automatically displays:

  • The recommended maintenance schedule
  • Based on the vehicle’s actual mileage

The Service Advisor can then:

  • Recommend the suggested maintenance
  • Save accepted and declined services
  • Decide whether to process the visit immediately or later

Closing the Visit and Automatic Reminders

Once the work has been completed and the visit is closed:

  • Completed maintenance services are recorded with the actual mileage and service date.
  • GarageOps.app can prompt the Service Advisor to schedule an automatic SMS reminder.

The reminder is based on:

  • The vehicle’s average annual mileage
  • The estimated date of the next required maintenance

The reminder is then sent automatically, with no additional work required.

One Consistent Workflow

Whether recommendations are made:

  • Before the visit
  • During customer check-in
  • After the technician’s inspection

GarageOps.app always follows the same philosophy:

  • Organize information
  • Save every decision
  • Maintain consistent follow-up
  • Prevent missed opportunities
  • Reduce the number of software tools required

From the customer’s first contact with the shop until the repair order is closed, the Service Advisor works with one clear, organized, and consistent system.