List of GarageOps functions

Dashboard

• Real-time dashboard — Your command center. See active inspections, ongoing visits and client communications at a glance. The moment a technician completes a pre-inspection, you get notified so you can reach out to the client while their vehicle is still in the shop. The service advisor has full visibility on who’s working on what, thanks to the integrated Time module.
• Punch mini-dashboard — Know at a glance who’s working on which vehicle and how long they’ve been at it. Spot idle time — one of the most overlooked sources of lost revenue in any shop. You can’t improve what you don’t measure: time tracking is the foundation of every meaningful improvement.
• Appointment requests tile — Cut down on incoming calls. Clients reach out from their phone and the system automatically suggests recommended services based on their vehicle history. Before calling back, you see the client’s complete file in one click: accepted services, declined services, and what’s overdue. During busy periods, choose strategically which clients get the available slots.
• Active inspections tile — Monitor all ongoing technician inspections in real time, including photos and videos. Edit the report directly before sending it to the client by SMS or email, with the vehicle’s maintenance schedule right beside it.
• Recent visits tile — Quickly access recent and ongoing visits directly from your dashboard, without any extra navigation.
• Red alert note on vehicle file — A flashing visual alert on a vehicle’s file so you never miss a critical piece of information. Always visible, always editable.

Vehicle File

• Complete vehicle file — Every piece of a vehicle’s history in one place: service records, inspections, client communications and important notes. No more digging through multiple systems.
• Automatic VIN decoder (AI) — Enter or scan a VIN and the system instantly identifies the vehicle: make, model, year and specs. Zero manual entry.
• Mobile VIN camera scan — The technician points their phone at the VIN and the vehicle is identified instantly. Fast, accurate, no typos.
• Complete visit history — Every past visit is accessible directly in the vehicle file, with the details of each service performed.
• Last inspection in the file — View and update the most recent inspection report directly from the vehicle file, without any extra navigation.
• Maintenance schedule in the file — The vehicle’s personalized maintenance plan is visible right in the file, automatically updated based on inspections and technician actions.
• Edit maintenance plan from the file — Adjust a vehicle’s maintenance plan without ever leaving its file. Fast, contextual, frictionless.
• Average mileage calculation — The system automatically calculates the vehicle’s average annual mileage, enabling precise and personalized SMS reminders for the next oil change.
• Duplicate VIN prevention — The system automatically detects if a VIN already exists before creating a new file, preventing duplicates and data confusion.

Digital Inspection

• Customizable inspection forms — Build your own inspection forms tailored to your shop’s needs. Add your logo, organize sections your way. Unlimited customization, no technical skills required.
• Inspection template library — Access a library of reusable, importable templates. Create models by vehicle type, service type or season.
• Bilingual forms (French / English) — Every form is available in both French and English. Reports are automatically sent to the client in their preferred language, without any extra steps.
• Mobile inspection by technicians — The technician completes the inspection directly on their phone or tablet, on the shop floor, paperless and without returning to a workstation.
• Photos in the inspection — Take photos directly in the app and embed them in the report. A picture is worth a thousand words — and justifies a thousand dollars in repairs.
• Short videos in the inspection — Capture short clips to document a noise, a leak or an issue that’s hard to put into words. 5 seconds of video, maximum impact on client trust.
• Send report by SMS — Transmit the inspection report to the client by text in one click, while their vehicle is still in the shop. Open rate: unbeatable.
• Send report by email — Send the complete inspection report by email, with photos and videos, directly from the dashboard.
• Public inspection preview page — Every inspection generates a unique secure link the client can view from any device. Professional, clear, and no app download required.
• Edit inspection from the dashboard — The service advisor can correct or complete an existing inspection directly from the dashboard, before or after sending it to the client.
• Mark inspection as handled — Track the follow-up status of each inspection. Keep a clear view of what’s done and what still needs attention.
• Client language-matched sending — The SMS or email is automatically sent in the owner’s preferred language, with no action required on your part.
• Send tracking — Know exactly who sent the inspection and when. Full traceability across your entire team.
• Print the report — Generate a print-ready version of the inspection report for clients who prefer paper, or for your own records.
• Preview before sending — Review the complete report before sending it to the client. No surprises.

Preventive Maintenance

• Maintenance plans by make and model — Create preset service plans based on your shop’s habits and recommendations for each make and model. Standardize your quality of service.
• Customized maintenance plan by VIN — Assign a unique service plan to each specific vehicle, based on its actual history and individual characteristics.
• Service type management — Create and manage your own list of service types offered at your shop. Your catalog, your rules.
• Enable / disable service types — Turn each service type on or off based on season, availability or priorities. Full control over what you offer.
• Red alerts for overdue services — Overdue services appear immediately in red in the vehicle file. No missed services, no client leaving with an unaddressed issue.
• Automatic oil change SMS reminder — Automatically send a text reminder at the right moment, calculated based on the vehicle’s actual average mileage. No need to think about it — the system does it for you.
• SMS reminder with next KM and next date — The reminder includes the recommended mileage and date for the next service, giving the service advisor everything they need to simplify booking the next appointment.
• Update plan from the inspection — The technician can update the maintenance plan directly during an inspection, with no extra steps. Information flows in real time.

Visit & Work Order

• Create a visit — Open a visit file for each vehicle entering the shop. Group inspection, services, notes and communications into one structured record.
• Create a service quote — Generate a structured quote directly from the technician’s inspection observations. Professional, fast, and grounded in real data.
• Convert a quote to a visit — Turn an accepted quote into an active visit in one click. No re-entry, no lost information.
• Filterable visit list — A full overview of all your visits with powerful filters. Find any visit instantly by client, vehicle or date.

Appointments

• Appointment request management — Receive and manage all client appointment requests from a centralized interface. Respond quickly, without juggling between your phone and your software.
• Configure your availability — Set your available time slots based on your real capacity. Offer realistic openings, avoid overload.
• Automatic next appointment suggestion — The system intelligently proposes the next visit date based on the vehicle’s service history and average mileage.
• Appointment request from the client app — Clients submit their request directly from their phone, at any time. Your shop stays accessible around the clock.
• Client file visible before the callback — Before calling a client back for their appointment, see their complete file in one click: accepted services, declined services, past inspections. Prepare your call, maximize every conversation.
• Appointment request form builder — Customize the appointment request form to fit your needs. Collect exactly the information you need before the client arrives.

Communication Management

• Customizable SMS templates — Create and personalize your automatic SMS messages: service reminders, inspection results, visit confirmations. Your voice, your words, sent automatically.
• Customizable email templates — Personalize your automatic emails for thank-yous, inspection follow-ups and technician inspection results. Professional every time.
• Automatic thank-you email — Automatically send a thank-you email after every visit. A simple gesture that builds loyalty and sets your shop apart.
• Inspection follow-up email — A follow-up email is automatically sent after an inspection, keeping the client informed and engaged with your shop.
• SMS consent management (opt-in / opt-out) — Respect each client’s communication preferences. The system automatically handles Twilio opt-ins and opt-outs, fully compliant.
• Consent history log — Keep a complete record of your clients’ SMS consent history. Essential traceability for legal compliance.
• Bulk thank-you email sending — From the Visit List report, select a date range and instantly generate the list of clients who visited the shop during that period. Turn it into a send list for a bulk thank-you email in seconds.
• Social media placeholders — Customize your email templates with placeholders that automatically insert links to your Google Business listing or Facebook page. Every thank-you email becomes an opportunity to boost customer reviews and drive traffic to your social media.
• Bulk follow-up on recommended work — Generate a follow-up list of clients whose inspection identified work that was never completed. A simple way to recover forgotten service opportunities while keeping the client informed.

Time Management (Punch)

• Mobile punch-in for technicians — Technicians clock in and out directly from their mobile app. Simple, accurate, and no trip back to the office required.
• Work order time tracking — Every logged hour is linked to a specific work order. Know exactly how much time was spent on each vehicle.
• Timesheet report — A complete report of hours worked by technician, by period or by work order. The foundation of effective team management.
• Payroll report — Apply automatic start-of-day and end-of-day rules to speed up and simplify your weekly payroll process.
• Team schedule grid — View your entire team’s work hours in a clear calendar layout. Plan, adjust, optimize.
• Detailed hours report — Get the full breakdown of each technician’s hours by task and by vehicle. Identify inefficiencies, recognize performance.
• End of day button — At the end of the day, one button cleanly closes the technician’s work session on the mobile app. No forgotten punches, no double entries.

Reports

• Report — Vehicle list (VINs) — Export the complete list of all vehicles registered in your system. Your client fleet, always at hand.
• Report — Owner list — Access your full client list with contact information and associated details.
• Report — Visit list — The complete history of all your visits, with filters by period, technician or client.
• Report — Clients connected to the app — Track mobile app adoption among your clients. Measure your digital engagement rate.
• Report — Oil change reminders — View all SMS reminders sent and upcoming. Manage your proactive communications in one place.
• Global report — Shop overview — A summary report of your shop’s activity for a quick internal audit or performance review.
• CSV export of vehicles — Download your vehicle list as a spreadsheet for your own analysis or external systems.

User Management

• Complete user management — Create, edit and deactivate accounts for every member of your team. Full control over who has access to what in your shop.
• Roles and permissions — Assign the right access level for each role: administrator, service advisor or technician. Everyone sees what they need, nothing more.
• Multilingual platform by user — Each user works in their own language. A technician can complete an inspection in Spanish, the advisor receives it in French and forwards it in English to an anglophone client — fully automatic, no manual intervention required.
• Automatic logout on inactivity — The session closes automatically after a period of inactivity, protecting your shop and client data.
• Password recovery — Employees can reset their own password independently, without bothering you. Simple and secure.
• Delete a user account — Remove a former employee or client from the system safely, with confirmation before any irreversible action.

Shop Administration

• Shop configuration profile — Set up your shop’s basic information: name, address, phone number and logo. The starting point of your digital identity in GarageOps.
• Custom logo in the mobile app — Your logo appears in your technicians’ mobile app. A consistent brand experience from the office to the shop floor.
• Shop performance indicators — Access your shop’s key stats directly in the admin interface. Make decisions based on real data.
• Import data from your current system — Migrate your clients and vehicles from your existing software into GarageOps. No starting from scratch — your history comes with you.
• Privacy law compliance (Quebec Law 25) — Built-in module for managing client consent and privacy, compliant with Quebec’s Law 25 requirements.

Mobile App — Technician

• Dedicated iOS and Android app for technicians — A native app available on iPhone and Android, built specifically for shop technicians. Inspections, punch-in and communications, all in one.
• Inspection forms on mobile — Complete inspection forms directly from the phone, on the shop floor, with integrated photos and videos. Zero paper, zero double entry.
• Foreign worker module (16 languages) — Automatically translate inspection questions into 16 languages for shops with non-English or non-French speaking workers. No language barrier should ever compromise the quality of an inspection.
• Internal chat — technician to advisor — Real-time messaging between technicians on the floor and the service advisor at the desk. Instant communication, without disrupting the workflow.
• Quick reply messages — Predefined responses for the most common situations. Communicate fast, without typos, without wasting time typing.
• Maintenance plan visual alerts — Overdue services appear in red directly on the technician’s app. They immediately see what needs to be addressed on the current vehicle.
• Last inspection visible on mobile — The technician can view the last inspection with all its photos, to track how inspection points have evolved over time.
• Dark mode — A dark interface for comfortable use in the varied lighting conditions of a mechanical shop.
• Real-time push notifications — Receive instant alerts for new assigned inspections, incoming messages or important updates.
• App update check — Check in one tap from the app whether a new version is available on the App Store or Play Store. Always up to date, always at your best.

Mobile App — Client

• Mobile app for your clients — Give your clients a dedicated app to track their vehicle, view their inspections and book appointments. A value-added service that sets you apart.
• View inspection report — The client views their full inspection report — with photos and videos — directly from their phone. The transparency that builds trust.
• Book an appointment from the app — Clients submit appointment requests at any time, from anywhere. Your shop is available 24/7 to take requests.
• Secure login by phone number — Simple and secure authentication by phone number. No password to remember, no friction at login.
• Bilingual interface (French / English) — The app automatically adapts to each client’s preferred language, French or English. A smooth experience for your entire clientele.